Frequently Asked Questions

If you can't find the answer to your question, contact us.

Question How can I order products?
Answer

  1. Add the desired product to your cart.

  2. Check your cart and click "Proceed to Checkout."

  3. Enter your shipping and billing information.

  4. Select your payment method and complete the order.

Question How do I use a discount coupon?
Answer

On the order summary page, enter your coupon in the "Coupon Code" field and click the "Apply" button.

Question What payment methods do you accept?
Answer

You can pay by credit/debit card (3D Secure).

Question Is my payment information safe?
Answer

Our site is SSL certified and payment transactions are encrypted. Your card information is never stored.

Question How do I track my order?
Answer

  1. Go to "My Account" > "My Orders".

  2. View the shipment tracking number by entering your order number.

  3. Check the shipment tracking number on the shipping company's website.

Question How do I change my delivery address?
Answer

You can edit your contact information before your order is confirmed. Then contact us.

Question How do I return the product?
Answer

  1. Use "My Account" > "Create a Return Request."

  2. Include a reason for return and a photo, then submit your request.

  3. Shipping information will be sent to you via email.

Question How long is the return period?
Answer

Products must be returned in their original packaging within 14 days.

Question How do I reset my password?
Answer

On the login page, click the "I Forgot My Password" link and enter your email address.

Question How do I view my order history?
Answer

You can see all your past orders in the "My Account" > "My Orders" section.